Are you running a SMTP mailserver to relay outgoing email?
In general, we recommend you use your ISP's SMTP mailserver for outgoing email. You can usually find this information in the support section of an ISP's website or on the setup email that they sent you when you signed-up.
If you'd like to use our mail server then that is perfectly acceptable. We relay email using SMTP Authentication. To use this you'll need to configure your email program settings to enable authentication and you will need to supply the same username and password that you use with your POP3 email account for outgoing email as well as incoming email. Use your domain name as your outgoing SMTP mailserver.
PLEASE NOTE: Not all email programs support SMTP Authentication. Also, many ISP's do not allow any relaying at all except through their own SMTP mailserver. This is known as Port 25 Blocking and it is used by ISP's to prevent spamming through open relays. For example, EarthLink/Mindspring has a Port 25 Blocking policy.
Always try using your ISP's SMTP mailserver first, before trying to relay through our server. Because of these issues, we are not able to provide any kind of tech support for our SMTP service. If you can get it to work with your email program and ISP, great, if not, you may have to investigate other options if you are unable to use your ISP's SMTP mailserver. The majority of the time you should be able to use your ISP's outgoing mailserver to send out your email and of course this will not prevent you from displaying your domain-specific email address on your outgoing email. |
